Contact Us

# Contact Us

Have questions about our eyelashes, wholesale prices, private‑label or bulk orders? Feel free to contact us anytime, we will reply within 24 hours.

– Email: info@yoelashes.com

– WhatsApp: +86 18602063346

– Business Hours: Mon‑Sat, 9:00‑18:00 (UTC+8)

We offer worldwide shipping, safe payment and fast order processing. Welcome global partners to cooperate with Yoelash.

Yoelash | Premium Handmade Eyelashes

Our Products

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Classic Mink Lashes

$12.99

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Volume Faux Mink Lashes

$15.99

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Wispy Natural Lashes

$14.99

Shopping Cart

Product	Price	Quantity	Subtotal	Action

Total: $0.00

Payment Method

PayPal (Recommended for All Regions)

Please send payment via PayPal to:

info@yoelash.com

After payment, please send the transaction ID to us via email or WhatsApp.

We will confirm payment and arrange delivery within 24 hours.

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Email

info@yoelash.com

Drop us an email and we will get back to you within 24 hours.

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+86 18602063346

Chat with us on WhatsApp for quick assistance.

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Phone

+86 18602063346

Call us during business hours for immediate support.

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Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (CST)

Saturday: 10:00 AM – 5:00 PM (CST)

Sunday: Closed

* Email and WhatsApp messages received outside of business hours will be responded to on the next business day.

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Our Address

Building 8, Dongshang Mingyuan, Tianhe District, Guangzhou City, Guangdong Province

* This is our business mailing address. We do not have a physical showroom for walk-in visits at this time.

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Frequently Asked Questions

1. When will my order be shipped after payment?

Most orders will be processed within 3-5 business days after payment confirmation.

2. How much is the shipping cost?

Shipping costs depend on the destination, package weight, and dimensions.

3. How do I check my order status after shipment?

After your order is shipped, we will update your tracking number so you can check the logistics at any time.

4. How are after-sales issues resolved?

For any after-sales issues, please contact our customer service team. We will handle them properly as soon as possible.

5. Do you accept sample testing?

Of course! You can purchase samples first, and then reorder if you are satisfied.

6. Do you provide custom packaging design services?

Of course! We accept customization orders, whether it’s customized labels or customized boxes.

7. Are your eyelashes cruelty-free and vegan-friendly?

Yes, we are committed to ethical manufacturing. All our faux mink, plant fiber, and DIY lash clusters are 100% cruelty-free. We use premium PBT fibers that mimic the softness of natural hair without any animal involvement.

8. What materials are used in your eyelash production?

Our eyelash extensions and lash tufts use the highest grade imported Korean PBT fibers to ensure long-lasting curl and a soft texture.

9. What transportation options do you offer?

We work with reliable global carriers such as DHL, FedEx, and UPS. Estimated shipping time is 5-7 business days.

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Who We Are

Yoelash is built around practical, premium eyelash products, dependable communication, and a smoother buying experience for modern beauty lovers.

We work with carefully selected manufacturing partners and focus on lashes that balance utility, design, and long-term quality.

How We Work

We keep our assortment focused, explain products clearly, and aim to make purchasing decisions easier with responsive support and transparent delivery expectations.

Our Commitment

Whether you are placing a first order or returning for another purchase, our goal is the same: clear communication, reliable fulfillment, and products that feel worth keeping.

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Cookie Policy

This website uses cookies and similar technologies to keep the site functional, remember preferences, measure traffic, and improve the shopping experience.

Some cookies are essential for login, cart, checkout, and security. Others help us understand how visitors use the site.

You can manage cookies through your browser settings. Disabling certain cookies may affect site functionality.

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Privacy Policy

Effective Date: May 27, 2026

1. Introduction

Yoelash (“we”, “us”, or “our”) operates the website yoelash.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site.

2. Information We Collect

– Personal Information: Name, email address, phone number, shipping address, and payment details provided when placing an order.

– Non-Personal Information: Browser type, IP address, device information, and site usage data collected via cookies or analytics tools.

3. How We Use Your Information

We use your information to process and fulfill your orders, communicate with you, improve our services and website, and comply with legal obligations and prevent fraud.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only with service providers for order fulfillment or as required by law.

5. Cookies and Tracking Technologies

We may use cookies to enhance your experience on our Site. You can disable cookies through your browser settings, but some features may not function properly.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. No internet transmission method is 100% secure.

7. Your Rights

You may request to access, correct, or delete your personal information by contacting us at info@yoelash.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

9. Contact Us

Email: info@yoelash.com
Website: yoelash.com

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Terms of Service

Effective Date: May 27, 2026

1. Acceptance of Terms

By accessing and using the website yoelash.com (the “Site”), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use the Site.

2. Products and Orders

All products are subject to availability. Prices may change without notice. You agree to provide accurate information when ordering. We reserve the right to cancel any orders.

3. Payment Terms

We accept payments via PayPal. All payments must be made in full before we ship your order. We are not responsible for fees charged by payment providers.

4. Shipping and Delivery

Shipping times are estimated. You are responsible for providing the correct shipping address. We are not liable for lost shipments caused by incorrect information.

5. Returns and Refunds

Please refer to our separate Shipping & Returns Policy for details on returns, exchanges, and refunds.

6. Intellectual Property

All content on the Site belongs to Yoelash. You may not copy or distribute any content without permission.

7. Prohibited Activities

You shall not use this site for illegal purposes or attempt to damage website security.

8. Disclaimer & Liability

The Site and products are provided “as is”. We shall not be liable for any indirect damages arising from your use of our site or products.

9. Governing Law

These Terms shall be governed by the laws of China.

10. Contact Us

Email: info@yoelash.com
Website: yoelash.com

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Shipping & Returns

Everything you need to know about how we deliver and our return policy.

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Shipping

🕒 Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

📦 Shipping Methods & Delivery Time

Method	Estimated Delivery	Cost
Standard Shipping	7-15 business days	Calculated at checkout
Express Shipping	3-7 business days	Calculated at checkout

* Delivery times are estimates and may vary depending on your location. International shipments may be subject to customs clearance which can cause additional delays.

✅ Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order at any time by visiting My Orders in your account.

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Returns & Refunds

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Return Policy

We want you to love your purchase. If you are not completely satisfied, you may return most items within 30 days of delivery for a full refund or exchange.

✔ Items must be in original, unused condition with all tags attached
✔ Items must be returned in original packaging
✔ Proof of purchase (order number or receipt) is required

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Non-Returnable Items

✘ Customized or personalized products
✘ Clearance / final sale items
✘ Items damaged through customer misuse
✘ Items without original packaging

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Refund Process

1
Initiate a Return
Contact our support team with your order number and reason for return.
2
Ship the Item Back
We will provide a return shipping label or address. Return shipping costs may apply.
3
Receive Your Refund
Once we receive and inspect the item, your refund will be processed within 5-10 business days.

Need Help?

If you have any questions about shipping or returns, our team is happy to assist.

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